Refund Policy

Refund & Return Policy – Himalayan Saltway

At Himalayan Saltway, we want you to be fully satisfied with your purchase. If you are not completely happy, we accept returns under the following conditions:

1. Return Window

Our return policy lasts 15 days from the date of purchase.

To be eligible for a return:

  • The item must be unused
  • In original condition
  • In original packaging
  • Proof of purchase or receipt is required

Please do not send your purchase back to the manufacturer.

2. Restocking Fee

All approved returns are subject to a 15% restocking fee.

This fee covers:

  • Inspection
  • Repackaging
  • Administrative costs

The fee will be deducted from your refund amount.

Shipping costs are non-refundable.

3. Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Items not in original condition
  • Damaged items (not due to our error)
  • Missing parts
  • Returns requested after the 15-day window (if approved at our discretion)

4. Refund Process

Once your return is received and inspected:

  • You will receive an email notification of approval or rejection.
  • If approved, refunds are processed within 24–48 hours on our side.
  • Your bank or payment provider may take additional time to post the refund.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.
  2. Contact your credit card company.
  3. Contact your bank (processing times vary).

If the refund is still not received, contact us at:
📧 sales@himalayansaltway.com

6. Sale Items

  • Only regular-priced items may be refunded.
  • Sale or clearance items are non-refundable.

7. Exchanges

We replace items only if they are defective or damaged.

To request an exchange:

8. Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit once the return is received.

If not marked as a gift:

  • Refund will be issued to the original purchaser.

9. Return Shipping

  • Customers are responsible for return shipping costs.
  • Return shipping costs are non-refundable.
  • If a refund is issued, return shipping + restocking fee will be deducted.

For items over $75, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance

We cannot guarantee receipt of returned items without tracking.

10. Contact Us

For return requests or refund assistance, contact us:

Himalayan Saltway
Cockeysville, MD, 21030, USA

📧 Email: sales@himalayansaltway.com
📞 Phone: 4439 299 237
🌐 Website: https://himalayansaltway.com

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